Roadie

Roadie support.

Short answers first, then direct help. Replies personally from Yash. No response-time promise.

Support guide updated 31 August 2026.

Start Here

Open Roadie from the menu bar, choose Settings, and put your preferred input and output devices first. Confirm automatic switching is on and the device is not on the avoid list.

Roadie includes a full 7-day trial, then costs $9.99 as a one-time purchase for up to 3 Macs with lifetime updates. A successful entitlement check provides a 24-hour offline grace. After expiry, Roadie applies a hard block to automatic routing but retains your settings.

Troubleshooting

Installing the unsigned early-access build

  1. Download Roadie only from getroadie.vercel.app, unzip it, and move Roadie.app to Applications.
  2. Try to open Roadie once. macOS will block the current build because it is not Developer ID signed or notarized.
  3. Open System Settings → Privacy & Security, find the Roadie message, and choose Open Anyway. Confirm Open when macOS asks.

This approval is needed once. You can compare the published SHA-256 checksum before opening the archive.

If Roadie picks the wrong device, check the priority order and avoid list. If another app keeps changing the device, Roadie's storm guard stops after three corrections instead of looping.

Restart Roadie, reproduce the problem once, then open Roadie → Help & Support → Copy Support Info. Copy Support Info previews everything before you send it. Email the preview to support if the problem remains.

Trial and License

The 7-day trial starts once per pseudonymous Mac identity and cannot be renewed by reinstalling. A license supports 3 Macs. Use Manage Macs to free a slot, or deactivate the current Mac before moving the license.

A 24-hour offline grace follows a successful check. Once the trial ends or a license cannot be verified beyond grace, Roadie applies a hard block to automatic routing without deleting your saved rules.

Contact and Privacy

Email Roadie support. Replies personally from Yash. No response-time promise.

Roadie never uploads diagnostics automatically. Support Info excludes license keys, email, payment data, device hashes, hardware identifiers, raw device names, arbitrary logs, and audio. Read the privacy details.